Digital Twin - Data Support & Improvement Expert

Are you curious, eager to learn, and interested in improving how things work? DNV is looking for a motivated professional to join our Technical Support team in Gdynia. In this role, you will work with the Digital Twin (Product Model) that supports our service delivery. You will help improve data quality, reduce repeated support cases, and contribute to smarter, AI-supported solutions.

You will start by learning our tools and ways of working through hands-on tasks – we’ll teach you everything you need to know! Your job will include supporting users of the Digital Twin and making updates by reading and understanding technical documents. These activities will help you build a strong understanding of how our data is used and where we can improve. As you grow into the role, you will help make our work more digital, define rules for better data quality, and explore how AI can support our services. This will allow experienced colleagues to focus more on sharing their knowledge and improving how we work.

This position is a good fit for you if you’re an early to mid-career professional who wants to grow their skills, work with experts in different countries, and contribute to digital transformation.

Key Responsibilities:

• Respond to support cases related to the Digital Twin.
• Add compartments and machinery items to the Digital Twin by reading technical documentation and working with project managers and technical experts.
• Use what you learn in daily work to suggest and support process improvements.
• Work with colleagues across teams and countries to improve tools and work processes.
• Help the team move toward more efficient, data-driven ways of working, including the use of AI.

Working at DNV gives you a wide range of benefits, which are strongly aligned with our values, created with care for our employees’ work-life balance, and enable them to dare to develop in their chosen fields. 

Find some of them:  

• Hybrid workplace model (3 days in the office, 2 days from home + additional package of occasional home office days).  
• A wide portfolio of self-learning trainings on Coursera platform.  
• Personal growth opportunities, focusing on employee competences.  
• Medical package (Medicover) and life insurance, mental health helpline, grant for glasses.  
• Pension Scheme (PPE) and Profit Share.  
• 33 days of sick leave fully paid by the employer.  
• We offer yearly salary review.  
• Multisport card or sports allowance (Worksmile platform).   
• Education support by subsidizing language lessons.
• Events and celebrations (ex. lunch cards, social events, Christmas and anniversary vouchers, wedding gifts).  
• Sport, music and charity activities withing the internal community CONNECT Gdynia.  
• Emphasis on Scandinavian working style, focusing on trust and empowerment.  
• Access to holiday cabins in Norway.