GPO Director, Master Data Management

PANDORA Global Business Services Organization (GBS) is part of the structures of the world's largest jewelry manufacturing and sales company, whose products help millions of people around the world express their feelings every day. 

Our GBS team performs a wide range of financial processes beyond standard transaction processing. We strive to streamline all of our financial processes and continually enhance the support and services we provide to customers and business partners. We work closely with PANDORA's local management, business controllers, customer service departments throughout Europe and the Middle East, and with our colleagues in the global office in Copenhagen. Here in Warsaw, we are responsible for about 80% of all the company's financial and accounting transactions worldwide. 

PANDORA's business has something unique about it - as does our people-oriented organizational culture. Regardless of position or workplace, we work together in line with the values of "We Care, We Dream, We Dare, We Deliver" and strive for continuous learning and knowledge sharing. 

Role Purpose
As Global Process Owner (GPO) for Master Data Management (MDM) within the Global Business Services (GBS) organization, you will own end‑to‑end master data processes for the domain. You serve as a bridge between the Global Master Data Governance Team (which sets policy, standards, governance) and the business/operations side across functions both in the Group and Clusters. As a partner to the Master Data Operations Manager, you support & ensure that the GBS Master Data Operations team is well‑equipped, governed, efficient, and compliant. You will also act as Data Owner for key finance data objects, own relevant controls, support ERP implementation phases, and be a key stakeholder partner.

Key Responsibilities

Strategy & Governance
• Set strategic direction for the Master Data Management across the functional areas
• Ensure alignment and buy-in for Master Data transformation initiatives across the Process Owners community and other key stakeholders
• Act as Data Owner for the finance master data objects 
• Liaise with the global master data governance team: ensure policy alignment, influence data standards, and escalate issues.
• Define, maintain, and ensure that compliance standards are properly reflected in the process documentation (SOPs), policies, and guidelines related to systems (e.g. SAP).
Process Ownership & Excellence
• Own and continuously improve end‑to‑end processes for master data management
• Identify business‑reality constraints; translate business needs into data/process requirements.
• Lead process optimization initiatives in collaboration with other stakeholders
• Identify and address any relevant knowledge, tools, and training gaps within the MDM.
• Define, track, and report KPIs / targets for master data quality, timeliness, compliance.
Controls & Compliance
• Put in place relevant controls; own design and oversee implementation of controls (data integrity, segregation of duties, accuracy, completeness).
• Be a single point of contact for Internal Audit regarding master data management – support periodic reviews and relevant audit(s) requests.
• Monitor and remediate control breaches or issues.
Stakeholder & Change Management
• Engage senior stakeholders (VP / SVP Finance, Data & Analytics, D&T, ERP program leads) to ensure understanding and alignment.
• Facilitate workshops, align cross‑stream elements (in example: Sales Prices, ICP, Standard Cost, Stores, etc.).
• Promote Local Finance Heads

We're the perfect match, if You have: 

• At least Bachelor’s degree in Finance, Data Management, Business Administration, Information Systems or similar.
• 7‑10+ years of experience in Master Data Management (Finance Shared Services or GBS environment is an asset) and proven record of owning finance master data domains.
• Experience working with SAP or similar ERP systems in master data modules and prior involvement in large ERP implementations (SAP S/4HANA etc.) is a must.
• Strong business acumen: ability to understand finance processes, decision trade‑offs, commercial impact.
• Excellent stakeholder management and communication skills; ability to influence and negotiate at senior levels.
• Analytical mindset, with ability to define, monitor KPIs; strong quantitative skills.
• Deep understanding of data governance, data quality, controls / internal audit.
• Process thinking: mapping, documentation (SOPs), optimization, standardization.
• Experience with change management, process redesign methodologies.
• Familiarity with data management tools, dashboards, automation tools.
• Experience in leadership of remote / globally‑distributed teams.
• Integrity and ability to enforce compliance.
• Collaborative mindset, open to cross‑functional partnership.
• Comfortable working in ambiguous situations; balancing rigor & pragmatism.
• Curious about new technologies / best practices in data management.

We offer: 

• Work in a company with a unique organizational culture focused on people and continuous development 
• Cooperation on the basis of an employment contract with a basic salary and annual bonus in a hybrid work model and flexible working hours 
• Discounts on PANDORA products
• PREMIUM package of MEDICOVER medical care with dental care 
• Generali life insurance 
• Sports membership card
• Benefits available in cafeteria program on the MyBenefit platform 
• Additional days off e.g. for birthdays, health check, volunteering 
• Subsidy for your home office equipment 
• Employee Pension Plans (PPE) 
• Additional benefits under the company's social fund (e.g., holiday or kindergarten subsidies) 
• Employee Referral Program