Account Executive, Membership Sales

The Account Executive, Membership Sales will be responsible for corporate account acquisition for all hospitality inventory and will directly impact the growth and expansion of our customer base. This position will work within the ticketing department to achieve customer satisfaction, revenue generation, and long-term account goals that are in line with the company’s overall objectives.

ESSENTIAL FUNCTIONS (including, but not limited to):
The Account Executive, Membership Sales position will have daily responsibilities including, without limitation, the following:

• Directly prospect, sell season tickets with a primary focus on small to mid-market corporations and general consumers
• Pursue new business-to-business account acquisition through personalized sales presentations over the phone and in person
• Promote and sell season ticket members, group tickets and suite packages
• Schedule meetings and conduct presentations with prospective clients
• Seek and implement sales best practices
• Networking at outside events
• Cultivate leads through cold calling, face to face appointments, networking, in stadium presentations and inbound inquiries to consistently fill the top of the funnel
• Involvement in all stages of the sales cycle from lead generation to closing
• Sell new and existing clients for all Ford Field events
• Responsible for troubleshooting client concerns and facilitating resolutions
• Participate in non-game day sales events, offsite meetings, sales booths, including but not limited to, open houses, training camp and draft day party
• Develop and enhance relationships with current clients to increase growth opportunities through sales campaigns and referrals
• Entertain prospects and new season ticket holders on game day and at Ford Field events to ensure strong personal relationship with client base
• Produce accurate updates on sales pipeline/prospecting activity in Customer Relationship Management system, outside appointment and event recaps and account management
• Accountability to achieve weekly, monthly and long-term season ticket and revenue goals                                                   

NON-ESSENTIAL FUNCTIONS:

• Primary focus on new account acquisition of season ticket products with flexibility to sell full menu
• Expert in prospecting and closing corporate account base
• Develop and maintain effective working relationships with clients, guests, co-workers
• Ability to schedule meetings and conduct presentations with prospective clients
• Will provide information to prospects in a courteous and professional manner
• The ability to effectively identify and anticipate problems and solutions in a timely manner
• Will utilize Customer Relationship Management system, Archtics ticketing software and various sales tools
• Ability to assess strengths, weaknesses, set goals, achieve objectives and strive to continuously build knowledge and skills of the sales profession and market
• Demonstrates persistence, overcomes obstacles and takes calculated risks to accomplish goals
• Personally motivated with the ability to work independently in a fast-paced team environment
• Strong oral and written communications skills. This includes the ability to listen, speak clearly and persuasively in positive or negative situations, possess excellent group presentation skills and willingness to actively participate in meetings
• Meets challenges with resourcefulness and creativity
• Ability to assess the needs of potential clients and develop recommendations
• Proven ability to work well with co-workers and supervisors in a team environment
• Will exercise good judgment and have the willingness to make decisions
• Ability to work a flexible schedule including nights, weekends and holidays
• Will accept other responsibilities and duties required by the supervisor consistent with the
  objectives and essential functions of this position. Such responsibilities shall be incorporated
  into the position description if they are ongoing

QUALIFICATIONS/REQUIREMENTS:

• Bachelor’s Degree in Business, Communications, Sports Management or related field preferred
• Minimum 1 year of proven sales and customer service experience required, experience with a professional sports or entertainment venue preferred
• Proficient computer skills including experience with MS Office products, including but not limited to, Word, Excel and Outlook and the ability to learn new programs
• Strength in time management, administrative ability, organization, and customer service skills
• Ability to communicate effectively with the public in a professional manner
• Must possess a professional attitude and demeanor
• Working knowledge of sales and marketing techniques of entertainment venues preferred
• Working knowledge of Microsoft Office Products, Customer Relationship Management system, and Archtics ticketing platform preferred
• Developed negotiation and closing skills preferred
• Will adjust schedule as needed to meet work goals and time constraints, including working nights, weekends, and holidays as football schedule directs
• May require work out of both the Ford Field Management Office and the Allen Park Training Facility
• A valid Driver’s License and a safe driving record