Data & Evaluation Manager for Health and Counseling Center

Position Title: Health and Counseling Center Data & Evaluation Manager

Supervisor: Assistant Director of Data & Program Evaluation

The Door is an unparalleled model for youth development, offering a comprehensive range of integrated services within a single site for over eleven thousand New York City youth each year. Our mission is to empower young adults to reach their full potential by providing comprehensive youth development services in a diverse and caring environment. At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals – all for free and under one roof. By providing participants with our suite of integrated services, we seek to provide any motivated young person with the tools, resources, and opportunities needed to successfully transition to adulthood.

Overview: Under the supervision of the Assistant of Data & Reporting, the Data & Evaluation Manager will support the Adolescent Health Center and the Counseling Center in maintaining the eClinicalWorks system, generating funder reports, training staff on data governance best practices, implementing new technology solutions, and other data tasks. The Manager will act as a dedicated liaison between the Health and Counseling Center and the Data and Program Evaluations team; actively seeking opportunities for programmatic innovation through technology and analytics.

Responsibilities:

• Manage the data reporting portfolio for the Adolescent Health Center and Counseling Center; prepare data for internal performance management, funder reports and grant proposals.
• Establish a data driven culture within the Adolescent Health Center and Counseling Center; use analytics to assist Program Director(s) and managers in developing and monitoring programmatic outcomes and strategy goals.
• Develop data quality and governance mechanisms and documentation to ensure service delivery is in compliance with contract and systems requirements.
• Ensure data is entered in an accurate and timely manner by building dashboards and other data monitoring tools and systems; train staff on data governance best practices.
• Use technology to drive efficiency within the program; assist in implementing eCW system enhancements.
• Serve as an administrator for the clinic’s electronic health record (eClinicalWorks), reporting system (eBO), and other data systems as needed; ensure eCW and eBO upgrades are done in timely manner; provide ongoing trainings to staff on data entry and reporting best practices.
• Use technology to drive efficiency within the clinic; assist in implementing EHR system enhancements.
• Work with program staff to ensure data is entered in an accurate and timely manner; build monthly dashboards and other data monitoring tools and following up with staff about data entry.
• Participate as a member of a team of data specialists to build out agency-wide data standards and data model; serve as the agency expert on data related to the Adolescent Health Center and Counseling team.
• Performs other related duties as assigned.

Qualifications and Requirements:

• 3+ years’ experience managing data in non-profit setting (for Health-related programs preferred)
• Experience analyzing data related to healthcare service delivery; comfort translating complex data concepts to staff and presenting findings in meetings to advocate for programmatic improvements
• Experience administering electronic health records required, eClinicalWorks experience preferred
• Experience with government and performance-based contract management for human services organizations
• Experience administering databases required, Salesforce experience highly preferred
• Experience with Business Intelligence software such as Tableau or PowerBI
• Advanced Excel skills
• Intermediate SQL skills preferred
• Familiarity with service design / human centered design concepts
• Experience analyzing data related to program delivery; capable of translating complex data concepts to non-technical staff; comfortable presenting findings in meetings to advocate for programmatic improvements
• Ability to collaborate with staff at all technological skill levels to implement system enhancements, train on new technology solutions, and follow-up on data entry best practices
• Knowledge of local, state and federal reporting requirements, which may include UDS, PCMH, HEDIS, FPAR, AIRS
• Some knowledge of Medicaid/billing/financial reporting
• Demonstrated understanding of the principles of positive youth development
• Ability to maintain close attention to detail in a fast-paced environment while adhering to competing deadlines  

Hours: Monday through Friday, 35 hours per week, occasional evening and weekend hours as needed

Salary: $70,000 - $75,000 annually 

Multilingual candidates are strongly encouraged to apply. Proficiency in French, Spanish, or Arabic preferred.

COVID -19 POLICY

The Door follows the CDC and NYS recommendations to prevent the spread of COVID-19. The Door requires all new hires to be vaccinated against COVID-19 unless they have a qualified exemption.

We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.